Goods will be dispatched from our warehouse within 15 working days unless stated otherwise at point of order and any estimated dispatch date is an estimate, which can change without notice. Dispatch may be delayed in accordance with point
A third party courier or ourselves will deliver goods within 4-5 working days of dispatch. Deliveries may be delayed in accordance with point 4.13.
Your order may arrive in more than one delivery.
We will deliver the goods to the premises you specify on your order. You must be on the premises to accept delivery of your order, which is between 7:30am and 6:00pm, Monday-Friday. We will not accept responsibility for loss or damage if the delivery company is instructed to leave the goods unattended.
Most of our products are relatively weighty items and you may be required to assist the driver in offloading your order.
Disposal of packing materials is your responsibility.
If there is no one to accept the order on the scheduled delivery date the goods may be returned to the factory and we reserve the right to charge you an additional re-delivery charge.
If you change the delivery address once the goods have been dispatched to you, we reserve the right to pass on any extra charges made by our carriers for redirecting your delivery, if the carriers are able to make the change. This may delay your delivery.
Please check the goods on delivery – any goods found to be missing or damaged should be notified to the delivery driver at the time of delivery or ourselves within two working days of delivery of the items.
If the goods are lost or damaged please report this to us within two working days from the delivery day.
Deliveries are made to a ground floor entrance only and on the condition that there is reasonable access for the safe and prompt delivery of the goods.
Sometimes, for reasons beyond our control we may be prevented from delivering your goods as planned. These might include things such as accidents, breakdowns, fire, flood, storm, severe weather, acts of god, war, riot, civil commotion, malicious damage or the default of our suppliers. We are not responsible where this causes a delay or failure in delivering your goods.
Time is not the essence of the contract unless expressly stated otherwise in writing by a Director of the Company.
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